COVID-19: We are helping businesses adapt and thrive through digital innovation and marketing. Our clients are seeing 80%+ growth. Learn More

Omnichannel Creates New Opportunities For Retailers

Incorporate a unified experience and see a boost in engagement, loyalty, and sales.

With the rapid growth of digital consumption, the lines between online and offline shopping experiences have blurred. In order to meet the needs of today’s digital shoppers, retailers must embrace this year’s retail buzzword: omnichannel.

Omnichannel focuses on delivering a unified customer experience through all available retail channels including brick-and-mortar stores, online, and mobile. This approach would allow a customer to seamlessly view an item online, purchase it from their phone, and pick it up at the store.

Today’s digital shoppers are everywhere and retailers need to be where those shoppers are in order to capture the sale and build customer loyalty. Taking advantage of omnichannel retailing will create countless opportunities for brands, including the following:

Cross-Channel Inventory
In a physical store, retailers are restricted by the amount of square feet they have, thus limiting the amount of inventory they can hold at one time. In an omnichannel world, retailers can merge retail and eCommerce inventories into one, allowing customers to browse and order from all the products available anywhere in the retail ecosystem. A unified inventory allows customers to shop online and pick items up in-store, or vice versa. Additionally, retail employees can assist customers by finding availability and sizes, and placing the order for the customer.

Seamless Customer Experience
Omnichannel aims to provide a seamless customer experience across online and offline channels. Retailers give customers the opportunity to engage with the brand in whichever way they see fit - if a customer wants to browse products on their tablet, order from their desktop, and return an item in-store, they can. This omninchannel approach will rethink the customer experience across channels and devices.

Digital Retail Experience
In-store digital displays bring the digital experience and full inventory selection to brick-and-mortar stores in an engaging and innovative way. For instance, imagine walking into a Nike store, stepping on a treadmill, and following the touch screen experience, all resulting in the best shoes based on your preferences and foot arch. To top it off, the retail experience could tell you if the shoes were available in-store, or email you your shopping cart so you could complete the order securely from your smartphone. Incorporating the digital retail screens will revolutionize how customers shop, increase foot traffic in physical stores, and drive customers to the brand’s website.

A Unified Experience Across Touchpoints
Allowing customers to shop in whatever way they want, regardless of their device, creates the importance of having a strong and consistent message across each channel. As they travel from in-store digital screen to mobile to desktop, a unified brand message will enhance the customer interaction across platforms.

Efficiency With Operations
Implementing omnichannel retailing can create efficiency with operations. Retailers can optimize their order fulfillment processes by shipping from anywhere. A single distribution center could ship to a store or a person, and a store would have the ability to ship to another store or to a person. By shifting the logistics business model, retailers can focus on fulfilling more orders with faster outputs and lower costs.

Single Customer View
Omnichannel will allow retailers to have a single view of the customer information in one database, including contact details, purchase history, shopping preference, loyalty rewards, and various other data. Retailers can use this information to understand shopping behaviors across all channels to drive their marketing strategies.

Retailers who effectively incorporate omnichannel into their business will surpass competition and see a boost in engagement, loyalty and sales by offering customers a personalized purchase journey.

Published on .

More to Read

Gift Logo on Keyboard Button

Helpful Tips to Prepare Your Digital Marketing For the Holiday Season

Who’s ready for the holidays? As the holiday season gets closer and the pandemic continues to evolve, businesses everywhere want to know what’s in store for the upcoming season. Will eCommerce have the same impact as it did last year? Will it continue to grow? Should brands put …

Leveraging Big Data

How to Leverage Big Data for Smarter Marketing

In the next decade, a major part of your business success will depend on how you leverage ‘big data’. Businesses today collect huge volumes of data at incredibly high speeds. With the rise of social media, [2.5 quintillion bytes](https://seedscientific.com/how-much-data-is-creat…

Culture for Digital Age

Building a Culture for the Digital Age

The new digital age requires businesses to proactively adapt and evolve. Companies need to utilize advanced technology, analyze online customer behavior, and cultivate a harmonious culture within a more distributed (remote and hybrid) workforce. Many past models and traditional …

10 Things That Will Make Customers Love Your Brand

10 Things That Will Make Customers Love Your Brand

With so many brands out there, providing endless choices for millions of consumers – how do you get people to love your brand? Trust is one of the most valuable traits between a brand and a customer. Yet trust doesn’t just grow on trees. Brands must earn that trust, which is a …

5 Keys To eCommerce Success

5 Keys to eCommerce Success

In recent years, we’ve all become aware of the importance of eCommerce. A gold-standard user experience is now expected by your customers. In fact, global retail eCommerce sales are predicted to surpass 4.9 trillion dollars in 2021. Numbers like this only suggest the business de…

Grocery eCommerce

The Top Grocery eCommerce Platforms in the U.S.

Since COVID-19 emerged in early 2020, the global pandemic had a profound effect on our way of life and accelerated the shift to eCommerce – and nowhere is that more evident than in the grocery category. During the pandemic, millions of US consumers loaded up their carts and shop…

Ready to Grow your Digital Business?

Let's Talk